FAQ
General Questions
What makes Sprout products different from conventional mattresses?
Sprout mattresses are crafted with natural materials like cotton, wool, and 100% natural Dunlop latex. Unlike conventional mattresses, they are free from harmful chemicals and allergens, offering a healthier sleep environment. With options like the hand-tufted two-sided series or the machine-quilted Sprout Select series, we cater to varying needs for durability, comfort and affordability.
Where are Sprout products manufactured?
All Sprout products are proudly made in Canada, showcasing local craftsmanship and sustainably sourced materials. Our manufacturing facility in Edmonton, Alberta, ensures high-quality standards at every step.
What materials are used in Sprout products?
Our products feature certified natural Dunlop latex, cotton, and wool. Sprout Select mattresses are made with one layer each of these materials, ensuring quality at an affordable price, while our premium series uses multiple layers for added luxury and support.
Product-Specific Questions
Mattresses
What is the difference between the Pocket-Coil and Latex-Core series?
Pocket-Coil Series: Combines pocket coils with multiple layers of natural materials for targeted support and durability. Options include Firmus (Firm), Durus (Medium) and Somnus (Soft).
Latex-Core Series: Coil-free, featuring a solid core of 100% Dunlop latex. Ideal for those seeking metal-free sleep solutions, offering consistent and adaptive support.
What is Sprout Select?
Sprout Select is our affordable, one-sided mattress series, made with one layer each of cotton, wool, and 100% Dunlop latex. It is machine-quilted and features no side handles. Unlike the hand-tufted, two-sided series, it only requires rotation and not flipping. It is available in Firm, Medium and Soft options.
How do I choose the right mattress firmness?
Soft: Ideal for side sleepers or those seeking plush comfort.
Medium: Balanced support, suitable for most sleep positions.
Firm: Best for stomach sleepers or those needing extra spinal support.
Are your mattresses hypoallergenic?
Yes, all Sprout mattresses are hypoallergenic, using certified natural Dunlop latex and natural materials that resist dust mites and bacteria.
Toppers
How can a latex topper improve sleep?
Sprout latex toppers provide extra cushioning and support, reducing pressure points and enhancing the comfort of your existing mattress. They are naturally antibacterial and hypoallergenic.
Do Sprout toppers work with non-Sprout mattresses?
Yes, Sprout toppers are compatible with any mattress and are perfect for refreshing the feel of older or overly firm mattresses.
Box Springs
Why should I use a box spring?
Sprout box springs extend mattress lifespan, provide added support and enhance overall comfort. They are handcrafted with solid hardwood and natural fiber wicking for breathability.
What is the difference between Full-Flex and Slat-Box designs?
Full-Flex: Features bonnell coils for flexibility and motion absorption.
Slat-Box: Offers firm, stable support with durable hardwood slats.
Accessories
Are your pillows and duvets made with natural materials?
Yes, Sprout’s accessories are crafted with cotton, wool, ensuring breathability and a luxurious feel.
How do I care for my sheets and mattress protectors?
Wash sheets weekly in cold water with mild detergent. Mattress protectors can be machine-washed or spot-cleaned as needed.
Shipping and Delivery
Do you offer free shipping?
Yes, free delivery is available for all mattress set orders in Canada and the USA.
How long does delivery take?
Delivery typically takes 7–14 business days. Remote areas may require additional time. Tracking details will be provided once your order ships.
What happens if my order is damaged during delivery?
Contact the delivery provider immediately to report damage. Sprout will assist you in the claims process.
Warranty and Returns
What does the warranty cover?
Mattresses: 10 years full warranty against manufacturing defects.
Box Springs: 5 years full warranty.
Accessories and toppers: No warranty.
How do I file a warranty claim?
Email us at info@sproutsleep.com with proof of purchase and photos of the issue. Our team will guide you through the process.
Care and Maintenance
How often should I flip or rotate my mattress?
Two-sided mattresses: Flip and rotate every six months.
One-sided mattresses (Sprout Select): Rotate every six months, no flipping required.
What’s the best way to clean my mattress?
Vacuum regularly with a soft brush attachment. Spot-clean stains with mild soap and water. Avoid soaking the mattress.
Customization and Orders
Can I customize my mattress or other products?
Yes, Sprout offers custom sizing for mattresses and box springs. Contact us for options.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified before shipping. Contact us immediately for changes.
Health Benefits and Certifications
Are Sprout products endorsed by experts?
Yes, Sprout products are recommended by Dr. Glenn Landry, a renowned sleep expert and Dr. Mecca Fayad, a prominent chiropractor. Our exclusive endorsement with the Canadian Chiropractic Association (CCA) adds further credibility as it represents the national association of chiropractors.
Are your products certified as chemical-free or hypoallergenic?
Yes, our products are certified by OEKO-TEX, GOLS and other organizations for safety and hypoallergenic properties.
Payment and Pricing
What payment methods do you accept?
We accept Visa, Mastercard, Discover, AMEX, PayPal and Interac e-transfer in Canada.
Are prices on the website inclusive of taxes?
No, taxes are added during checkout based on your region.
Dealers and Retail Locations
Where can I try Sprout products in person?
Visit one of our authorized dealers across Canada. Use the dealer locator on our website to find a location near you.
Customer Support
How can I contact customer service?
Email us at info@sproutsleep.com or call 780-444-1388.
About the CCA Endorsement of Sprout
How does this benefit customers?
The endorsement aligns Sprout’s commitment to natural, durable sleep solutions with the CCA’s dedication to spinal health. This collaboration ensures chiropractor-endorsed products backed by scientific insights.
Sustainability and Ethics
Are Sprout products biodegradable?
Yes, all Sprout products are biodegradable and use recyclable packaging.
Community Engagement and Support
How does Sprout support community initiatives?
Sprout partners with Edmonton’s IAAW – Esquao Youth Leadership Program, empowering Aboriginal women and celebrating First Nations artistry in our designs.
Sleep Tips and Insights
Does Sprout provide tools for better sleep?
Yes, we offer a Sleep Assessment tool and a Slumber Essentials Pack, which includes items like earplugs, herbal tea and linen spray to enhance the five senses.
What are your recommendations for sleep hygiene?
Use mattress protectors, wash sheets weekly, maintain a cool sleep environment and limit screen time before bed.
