Terms and Conditions
Terms of Service
Welcome to the Sprout website, owned and operated by Araam Inc. These Terms and Conditions govern your use of our website, products and services. By accessing or using our website, you agree to these terms.
1. Products and Services
Products Offered
We offer mattresses, toppers, pillows, duvets, sheets and mattress protectors.
Warranties
Mattresses
10 years full warranty against manufacturing defects.
Box Springs:
5 years full warranty against manufacturing defects.
Toppers and Accessories:
1 year
Warranty coverage applies only to the original purchaser and excludes damage from misuse, improper handling, or normal wear and tear.
2. Payment and Pricing
Accepted Payment Methods:
We accept major credit cards (Visa, Mastercard, Discover and AMEX), PayPal and Interac e-transfers (Canada only).
Pricing:
Prices are subject to change without prior notice. All pricing updates will be reflected on our website as soon as they are decided.
3. Shipping and Returns
Shipping Policy:
Free delivery is available for all mattress set orders (mattress + box spring) within the USA and Canada.
Delivery is handled by third-party commercial providers, who are responsible for ensuring safe and timely transportation.
Returns and Exchanges:
All sales are final. No returns or exchanges are permitted. Warranty coverage remains valid for eligible items.
4. Liability
Product Liability:
Araam Inc. is responsible for product defects covered under warranty. Warranty claims are limited to manufacturing defects.
Delivery Liability:
Third-party delivery providers are responsible for any delivery-related issues. Araam Inc. is not liable for delays, damage, or other issues caused during shipping.
Website Errors:
Araam Inc. is not liable for any errors, omissions, or inaccuracies on the website but will strive to rectify them promptly.
5. User Conduct
When using our website, you agree to:
Not engage in abusive, fraudulent, or illegal activity.
Use the website in compliance with applicable laws and regulations of Edmonton, AB, Canada.
We reserve the right to terminate access to users violating these terms.
6. Dispute Resolution
Disputes will be resolved in accordance with the laws of Edmonton, Alberta, Canada.
Any legal action must be brought in courts located in Edmonton, Alberta.
7. Changes to Terms
These terms are subject to change at our discretion. Updated terms will be posted on the website and it is the user’s responsibility to review them periodically.
8. Contact Information
For questions or concerns about these Terms and Conditions, contact us at:
Araam Inc.
1616 178 St NW, Edmonton, AB T5S 2E6
Email: info@sproutsleep.com
Phone: 780-444-1388
